Guidelines for Complaints
The Grievance/Complaints Procedure:
The Club operates an open policy under which any gymnast, parent/guardian or official who has a grievance or complaint against any other user of the Club is encouraged to make their feelings known to the Committee in order that the problem can be highlighted and discussed. This will hopefully provide an atmosphere within the Club which is conducive to high levels of achievement and and environment which is as enjoyable as possible for all users.If anyone has any suggestions which they wish to make which they believe would enhance the Club, then it would be well received by the Committee.
It should be remembered that the nature of gymnastics requires the teaching of skills using techniques and the use of stretching methods which may appear unfamiliar to the untrained eye. These are required to reach the level of performance required at elite competitive level. Hands on coaching input, and spotting and supporting techniques involving contact between the coach and gymnast are kept to the minimum required, but are necessary at times to secure the safety of the participant.If a parent or guardian has any query regarding these techniques, it is best in the first instance to address the concern to the child's coach. Our coaches have all attended the British Gymnastics Child Protection Awareness Course, and are aware of the Club's adoption of, and their responsibilities under the BG Child protection policy. As such the rights of children must remain uppermost, and variations from this policy will not be condoned by the club. Should any person wish to make a report regarding any grievance or complaint, or to make any suggestion which may enhance safety within the Club, this should be written and sent “For the attention of the Welfare Officer and/or Committee” marked Private and Confidential and handed to a Club official. The report will be discussed by the committee at the earliest opportunity, within a maximum of 21 days, and the reporter will be advised of the outcome as soon as possible.
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